Returns & Exchanges
We hope you love your Orla Kiely purchase, but if you are not completely satisfied, you can return your items within 28 days of receipt for a full refund or exchange. Please ensure all products are returned in their original, unused condition with all designer tags and packaging intact.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Securely pack your items in their original packaging and include the completed return form provided in your delivery.
Ship the Items
Affix the prepaid shipping label to your parcel and drop it off at your nearest authorized courier location or post office.
Receive Your Refund
Once our warehouse team has inspected your return, we will process your refund to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing